We have all been there, some thing happens on the way to the airport and we arrive late only to find our Flight has departed, but we expect our bad planning to become the Agents priority of the day. In an average size airport you are most likely the 228th problem of the day to this person who probably earns $15.80 an hour.
After explaining your dilemma to the agent she looks bored or not very interested in your problem, after all you are the one who is late. He or she offers to book you on the next flight at no extra charge but tells you the flight is over booked and you will be on standby, you explain to the agent that you have to be on that flight or you are going to miss a million dollar business deal, they have heard it all before and quite frankly does not impress them. The flight is over booked and the airline is not going to unseat some one who is confirmed on that flight to accommodate you. You are then starting to raise your voice with your demands, Airlines have zero tolerance these days when it comes to tempers at the airport and the agent has a little power, she warns you not to continue shouting but you do, it does not take much to step over the line of customer service to the we are finished with your problem zone, the agent picks up the radio and calls the law enforcement agency for that airport, they are then finished with you, and you on the other hand have bought into a serious unpleasant time ahead. So keep your cool and let them do what they can for you, it will all be fine at the end of the day.
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